Advice Team

Our free frontline drop-in service available to offer advice and support. 

Who we are

The Advice Team provide a FREE and professional drop-in service to support asylum seekers, refugees and migrants with any presenting or emergency issues. Our team has a great deal of experience and we offer over 6,500 drop-ins a year to 1,500 individuals. Support includes assisting those who are destitute, helping asylum seekers to navigate the asylum support system and liaising with other support agencies.

Accessing our service 

You can access our service by visiting our reception during our office hours. Please bring all relevant documentation for your appointment, including identification cards and any relevant documents/reference/numbers. 

What support we offer

Our advisers have the experience and expertise to deal with a wide range of issues that the people we support may be facing. These include: • Securing support for asylum seekers from the UK Visas and Immigration Asylum Support System, including help with related problems• Providing information on and liaising with relevant organisations, services and agencies that can offer additional support such as Social Services, language classes and further education• Support with application registration card (ARC) problems• Registering with doctors, dentists or opticians and local schools• Securing a solicitor• Referrals and information on our other services• Accessing accommodation and relevant benefits• Setting up utilities for a new home, with financial budgeting and other household management skills, and helping clients to find places to buy furniture• Support with debt and financial management• Supporting clients who are destitute and / or homeless• Supporting individuals who are victims of domestic violence, modern slavery and trafficking• Securing appropriate health care• Liaising with government departments and NGOs

Drop-in hours

 Monday                                9am-3:30pmTuesday                                9am-3:30pmWednesday                                    ClosedThursday                              9am-3:30pm Friday                                    9am-2:30pmSaturday                                       ClosedSunday                                         Closed


Contact the team   02476 227 254   Please donate to support our causeCharity No: 1090123      

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