Get help
Information about the services and other support we offer
The Initial Assessment and Reception Team are the first point of contact at the centre, and are always happy to help clients and visitors with their enquiries. Their role is to assess our client’s issues and current circumstances, so that we can refer them to the appropriate service to meet their needs.
Our reception team is currently experiencing a high volume of calls. If we’re unable to answer your call, please leave a voicemail with your name, contact information, and the purpose of your call.
We are committed to returning all voicemails within 48 hours.
If you need any help, please come to see us at: Norton House, Bird Street, CV1 5FX
Reception & Advice Team – Opening Hours:
Monday: 9.30 – 3.30
Tuesday: 9.30 – 3.30
Wednesday: 11 – 3.30 (The Advice Team is CLOSED.)
Thursday: 9.30 – 3.30
Friday: 9.30 – 2.30
Self-Help Guide: Moving to an eVisa
The UK government is transitioning to digital proof of immigration status, known as an eVisa, for many visa holders. This means that individuals who previously used physical immigration documents (such as Biometric Residence Permits, Biometric Residence Cards, and passport stamps) will need to create a UKVI account to access their eVisa.
If you need help understanding or updating your eVisa, please visit www.gov.uk/evisa for official guidance.
If you currently use a physical immigration document (such as a Biometric Residence Permit (BRP), Biometric Residence Card (BRC), or passport stamp) to prove your immigration status, you need to switch to a digital eVisa.